Frequently Asked Questions

Every HeadKandy hair extension is crafted from ethically sourced, 100% human hair and refined to meet founder, Janine Taylors', exceptionally high standards. With enhanced density and consistent thickness from root to tip, our collections are designed to deliver fuller, more seamless results.

We offer a 14 day return policy for all unused items in their original packaging. Please contact our customer service team to initiate a return.

Enhanced density refers to the fullness of the hair. Our premium ranges are developed to create thicker, more impactful results while remaining beautifully natural and discreet.

Of course! We recommend our 'Try On' Virtual Salon tool on the product pages to try different hair colours on. If you're still unsure, please contact us on Whatsapp: +447880251765 and send images of your hair in natural day light and we will be more than happy to help!

Yes. Our hair is double drawn to ensure even thickness throughout the length, creating a smooth, luxurious finish.

With the correct professional fitting and aftercare, HeadKandy hair extensions are designed to maintain their quality for 9-12 months. Longevity depends on maintenance, lifestyle, fitting and product use.

Orders are typically prepared and dispatched within 1-2 working days, unless otherwise stated on the product page.

We offer complimentary standard UK on orders over £150.

Yes. When checking out, you can select to collect your order from The Salon. Orders can be collected from The Salon, Unit A, Parkway Shopping Centre, Coulby Newham, Middlesbrough, TS8 0TW. You will be notified once your order is ready for collection.

For hygiene reasons, we are unable to accept returns on hair that has been worn or where hygiene seals have been removed.

Yes! Approved professionals receive 20% off HeadKandy hair extensions, please apply for a Trade Account here: https://headkandyhair.com/pages/trade-account

The Salon by HeadKandy is located at Unit A, Parkway Shopping Centre, Coulby Newham, Middlesbrough, TS8 0TW.

For all appointment bookings, fitting prices or salon enquiries, please contact The Salon team directly on Whatsapp on +447342625006 or book online through their official booking page: https://headkandy-hair.book.app/book-now

Yes! You can use heat tools up to 180°C on your extensions, we recommend GHD hair tools and a quality heat protector to keep them smooth, strong and glossy.

Yes! We stock a range of rich, dimensional shades and balayage options to help you find your perfect match.

Delivery times vary by shipping method selected. If your order hasn't arrived within the expected timeframe, reach out to our support team on hello@headkandyhair.co.uk or Whatsapp us on +447880251765 and we'll investigate for you.

If your order hasn't yet been processed, we may be able to update or cancel it, just contact us immediately to check.